Our refund policy
At Burton's Curbside Service LLC, your satisfaction is our priority. We believe in transparency and want you to feel confident in your investment. Our refund policy is designed to be simple and fair, ensuring you only pay for work you approve and are happy with.
See before you pay: the demo process
Before any payment is made, we provide a free demo of your project. After you request a quote, we build a working demo — typically within 1–2 business days — so you can see and evaluate the actual work before committing to anything. You only pay after you’ve seen and approved the demo. If you’re not satisfied with the demo, you owe nothing and are free to walk away at no cost.
Full refund available before final delivery
Once you approve the demo and payment is made, you’re eligible for a 100% refund at any point before final delivery. If you change your mind before we hand over the finished project, you’ll get your full payment back. You can request a full refund any time after payment, right up until we deliver your final project.
Final acceptance and no refunds thereafter
Once the final project has been delivered and accepted, the sale is final and no refund will be issued, since the completed work has already been provided in full based on the demo you approved. The only point where refunds stop is after delivery, since at that point the completed work has been fully provided.
What if you're not fully satisfied at delivery?
If you’re not completely satisfied when we deliver the final project, you don’t have to accept it as-is. Delivery and final acceptance are two different things. When we deliver your project, you have a revision window to review it against the demo and scope you originally approved. If something doesn’t match what was agreed, let us know and we’ll fix it at no additional cost — this isn’t a new charge or a “change request fee,” it’s part of the original project. Only once you confirm the final delivery meets what was agreed — or once the revision window closes without any issues being raised — is the project considered accepted.